Original Research Article
Year: 2019 | Month: January-March | Volume: 3 | Issue: 1 | Pages: 8-16
The Factors Influence with Quality Services at Dekai Hospital Yahukimo District
Merli Paramma1,Yermia Msen2, Bernard Sandjaja3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Postgraduate Program. Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar
Corresponding Author: Anwar Mallongi
Background: The quality of services from hospitals requires good funding from human resources needed by education, training, tenure, attitude, motivation, work discipline, reward, punishment, leadership (direct supervisor).
Objective: To find out the factors that influence the quality of service at the Dekai District of Yahukimo Hospital
Research Method: Analytical with cross sectional study design. The population is all employees of the Dekai District Yahukimo Hospital with a total sample of 251 people conducted in September 2018. Data were obtained using questionnaires and analyzed using square techniques and logistic regression.
Results: Factors supporting service quality in Dekai Yahukimo District Hospital are years of work (p-value = 0.030; RP = 0.714; CI95% = (0.529 - 0.963), work discipline (p-value = 0.001; RP = 1,611; CI95% = (1,244 - 2,087), prizes (p-value = 0,000; RP = 2,203; CI95% = (1,735 - 2,796), penalties (p-value = 0,000; RP = 5,179; CI95% = (3,248 - 8,258), direct supervisor leadership (p-value = 0,000; Rp. 22,302; CI95% = (1,753 3,023). Factors that did not affect the quality of service in Dekai Yahukimo District Hospital were aged (p-value = 10.644; RP = 0.911; CI95% = (0.668 - 1.241), education (p-value = 0.065; RP = 1.3986; CI95% = (1,041 - 1,877), training (p-value = 0,132; RP = 1,268; CI95% = (0,965 - 1,668), work period (p-value = 0,685; RP = 0,926; CI95% = (0,698 - 1,229 ) and work motivation (p-value = 0.105; RP = 0.771; CI95% = (0.570 - 1.042). Training, attitude, motivated, reward, punishment and leadership of superiors directly is the dominant factor that influences the quality of service in the Dekai Hospital Yahukimo district.
Key words: Quality Services, Health Employee, Dekai Hospital[PDF Full Text]